Feedback Procedure

GSIC is committed to providing quality service to our customers and clients. We value your views and comments and aim to make continuous improvements to our services. The information and feedback we receive from clients help us understand and assess the level of quality of service we deliver.

We welcome both positive and negative feedback and appreciate that justified complaints offer us the opportunity to improve our services to clients.

We ensure that your feedback and/or complaints will be handled within the framework of fairness, courtesy, timeliness and effectiveness.

How to complain

Stage one

In the first instance, you should seek to resolve the issue with the relevant individual, department or GSIC branch office concerned. If you are unhappy with the outcome, you should progress to stage two.

Stage Two

If you are dissatisfied with the outcome of stage one please endeavor to forward your complaint to the General Manager of Golden Summit Immigration Consultancy. You can make your complaint in any of the ways listed below.

By Email   complaints@goldensummitph.com

By mail        Joel M. Angon

                      General Manager

        Golden Summit Immigration Consultancy

        Ground Floor, Cebu CL Properties Building

        14 Juana Osmeña cor. J Llorente Sts.

        Cebu City 6000, Philippines 

      To be able to help you effectively, we will need to know your full name, address and       

      contact details at which we could respond.

      Response times

      We will acknowledge receipt of your complaint within 3 working days.

      We will issue a full response within 7 working days.

      If there is delay in responding, we will ensure that you are informed.

      When things have gone wrong, we will do our best to resolve matters quickly and fairly. 
      We will:

• explain what went wrong and why
• apologize if appropriate
• provide resolution whenever possible