GSIC - Golden Summit International Consultancy, Inc. is committed to providing quality service to our customers and clients. We value your views and comments and aim to make continuous improvements to our services. The information and feedback we receive from clients help us understand and assess the level of quality of service we deliver.
We welcome both positive and negative feedback and appreciate that justified complaints offer us the opportunity to improve our services to clients.
We ensure that your feedback and/or complaints will be handled within the framework of fairness, courtesy, timeliness and effectiveness.
How to complain
Stage one
In the first instance, you should seek to resolve the issue with the relevant individual, department or GSIC branch office concerned. If you are unhappy with the
outcome, you should progress to stage two.
Stage Two
If you are dissatisfied with the outcome of stage one please endeavor to forward your complaint to the Director of GSIC who is licensed by the Immigration Advisers
Authority of New Zealand. You can make your complaint in any of the ways listed below.
By Email at joelangon@goldensummitph.com
In writing at
Joel M. Angon
Director
GSIC - Golden Summit International Consultancy, Inc.
Ground Floor, Cebu CL Properties Building
14 Juana Osmeña cor. J Llorente Sts.
Cebu City 6000, Philippines
By phone to the Director
+63 32 254 7859 / +63 0917 67001335
You may also visit GSIC's website www.goldensummitph.com and make your complaint by accessing the Feedback tab.
To be able to help you effectively, we will need to know your full name, address and contact details at which we could respond.
Stage Three
You are unhappy with the outcome of the resolution provided by the Director, you may lodge your complaint to the Immigration Advisers Authority. Details are provided below
Response times
We will acknowledge receipt of your complaint within 3 working days.
We will issue a full response within 7 working days.
If there is delay in responding, we will ensure that you are informed.
When things have gone wrong, we will do our best to resolve matters quickly and fairly.
We will:
For more details and information, feel free to connect with:
Mr. Joel M. Angon, Director of GSIC
Licensed by:
Immigration Advisers Authority
PO Box 6222
Auckland 1141
New Zealand
Phone: 0508 422 422 (New Zealand)
+64 9 925 3838 (outside New Zealand)
Website: www.iaa.govt.nz