Feedback Procedure

GSIC - Golden Summit International Consultancy, Inc. is committed to providing quality service to our customers and clients. We value your views and comments and aim to make continuous improvements to our services. The information and feedback we receive from clients help us understand and assess the level of quality of service we deliver.

We welcome both positive and negative feedback and appreciate that justified complaints offer us the opportunity to improve our services to clients.

We ensure that your feedback and/or complaints will be handled within the framework of fairness, courtesy, timeliness and effectiveness.

How to complain

Stage one

In the first instance, you should seek to resolve the issue with the relevant individual, department or GSIC branch office concerned. If you are unhappy with the outcome, you should progress to stage two.

Stage Two

If you are dissatisfied with the outcome of stage one please endeavor to forward your complaint to the Director of GSIC who is licensed by the Immigration Advisers Authority of New Zealand. You can make your complaint in any of the ways listed below.

By Email    at joelangon@goldensummitph.com

In writing at         

                   Joel M. Angon

                      Director

        GSIC - Golden Summit International Consultancy, Inc.

        Ground Floor, Cebu CL Properties Building

        14 Juana Osmeña cor. J Llorente Sts.

        Cebu City 6000, Philippines 

By phone to the Director

+63 32 254 7859 / +63 0917 67001335

You may also visit GSIC's website www.goldensummitph.com and make your complaint by accessing the Feedback tab.

To be able to help you effectively, we will need to know your full name, address and contact details at which we could respond.

Stage Three

You are unhappy with the outcome of the resolution provided by the Director, you may lodge your complaint to the Immigration Advisers Authority. Details are provided below

Response times

We will acknowledge receipt of your complaint within 3 working days.

We will issue a full response within 7 working days.

If there is delay in responding, we will ensure that you are informed.

      When things have gone wrong, we will do our best to resolve matters quickly and fairly. 

      We will:

• explain what went wrong and why
• apologize if appropriate
• provide resolution whenever possible

For more details and information, feel free to connect with:

     Mr. Joel M. Angon, Director of GSIC

     Licensed by:

          Immigration Advisers Authority

          PO Box 6222

         Auckland 1141

         New Zealand

        Phone:  0508 422 422     (New Zealand)

                       +64 9 925 3838 (outside New Zealand)

         Website: www.iaa.govt.nz